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Get unique insights on the most important factors influencing customer loyalty in today’s retail environment.

To deliver and support on customer loyalty, your entire enterprise needs to understand what creates loyalty. Our breakthrough Retail Customer Loyalty Study discloses loyalty statistics and facts that reveal:

  • 3 primary consumer shopping personalities — and how they relate to loyalty
  • Which factors are most important to super loyal customers — and which ones help convert those who shop around
  • How demographics affect loyalty drivers
  • How passion & pragmatism impact loyalty
  • Which retailers are winning at loyalty — and why