Our Customer Loyalty Agency Expertise
Building and cultivating customer loyalty is an essential component of retail marketing. It’s one of the most effective ways to grow your brand and boost your bottom line. Simply put, devoted customers deliver more value: They’re more likely to spend more money with their preferred brands, shop them more frequently and recommend the brand and program to their friends.
As a customer relationship marketing (CRM) agency, we understand that a strong customer loyalty program does more than engage consumers in an effort to drive sales. An effective program builds long-term relationships by creating an emotional connection, achieved by reaching the right customers at the right touchpoints — throughout their purchase journey.
At CCG, our 40+ years of retail marketing and CRM experience allows us to provide our clients with strategic retail marketing solutions that combine tried-and-true processes with the latest technology and best practices. Our experienced consultants can provide added bench strength wherever you need retail marketing consulting expertise, from a fresh eye on program strategy, to business case development, to analytics and technology search.