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You want to work with an agency that has a proven track record of meeting and exceeding client objectives. And you don’t want to simply take our word for it. So, here’s a look at what our clients have said over the years about working with CCG.

Retail & Loyalty

“We chose CCG because it was highly recommended by industry leaders, it provides an end-to-end solution and, most importantly, it has a proven track record of producing results.”

John GleasonVP Marketing, The Bon-Ton

“We have been impressed by your team on so many levels. Leadership and attention to detail on the most important client issue, budgets, is impressive. You get us. You get it. And will continue to get more business because you deserve it.”

Jen SanningChief Marketing Officer, Rainbow Rewards

“Without CCG, our loyalty program would not have gotten off the ground. The detailed analyses they provided were highly instrumental in refining and improving our program. Because of CCG, our program will never be static.”

Kirk SimmeVice President of Credit, Charming Shoppes

“CCG is fantastic! With their help, Classic Awards has become a Best-in-Class program!”

Lisa LandolfiCRM Director, Talbots

“The analysis presented by CCG was crisp and clean. Based on the results, we were able to take immediate action and devise new strategies that helped boost our bottom line. With CCG’s help and analytical expertise, we have greater confidence that our email marketing communications are working.”

Larry MartineDirector of Relationship Marketing, eBags

“This is the best work the company has ever done. There is a ton of buzz around the office about the bridal program.”

Mark AndersonVP Marketing, Zale’s

“This is incredible! Customers are calling the stores asking when their next issue of 'Exclusively Yours' will arrive!”

Julie HoukLoyalty Manager, Dillard’s

“Knowing that you want to develop a loyalty program and knowing what will work are two different things. CCG took some of the risk out of the equation. They helped us develop an innovative program that increases sales and profitability for both the credit and merchandise groups of The Bon-Ton.”

John GleasonVP Marketing, The Bon-Ton

“It really has been wonderful working with you and the CCG team. I strongly believe that together we’ve already made great strides in our retention program.”

Steven BellachChief Marketing Officer,

“We’re excited to bring an updated Shoe Perks loyalty program to our customers. With help from retail marketing agency Customer Communications Group, we were able to tap into direct customer insights to identify their preferred reward benefits. This gives us confidence that the refreshed Shoe Perks program will be well received by our customers. As Lennon and McCartney sang, it has been a long and winding road and I can’t thank you enough for helping us navigate it.”

Cliff SiffordCEO, Shoe Carnival

Financial Services

“We selected CCG from 27 marketing consultants, and CCG came out head and shoulders above the other two final presenters.”

Rob M.VP of Sales and Marketing

“CCG makes it easier for us to get things done. We always appreciate the quick turnarounds, eagerness to tackle our projects and great execution. Thank you.”

Kara R.Sr. Internet Marketing Manager, National Mortgage Company

“Everything you guys have given is WOW! I have already been walking around the building showing off the stuff you guys are doing. I am so happy to be working with you. The only infuriating thing is that I didn't hear about you guys sooner.”

Maurice J.National Credit Card Issuer

“Value-add content is an important component of our overall strategy, and CCG’s partnership has been key. We consider them an extension of our team.”

Jennifer D.AVP, Marketing Manager, $20 Billion Asset Bank

“As I always say, ‘The relationship with CCG is magical.'”

Beverly Z.Sr. Internet Marketing Manager, National Mortgage Company

“[We] want to reiterate how impressed [we were] with your team last week. Fantastic results. I'm also extremely appreciative of the time you took after the meetings and all of your preparations that week to sit down with me and discuss the other issues we spoke of. As with the larger team meeting, our conversation exceeded my expectations. I thank you sincerely.”

Stephen R.VP of Market Development, National Credit Card Issuer

“CCG has definitely met our objectives and continues to impress us with the work that you do. Input from the field has been outstanding, and an average of about 250,000 [newsletters] are ordered each quarter. What can I say ... CCG does an outstanding job!”

Christopher S.AVP, National Sales & Marketing

“Your team does a fabulous job of putting [our newsletter] together and staying to deadline. I don’t tell you often enough how much I appreciate your work.”

Jeanne W.Vice President, Director of Marketing, National Mortgage Company

“I don’t want to overstep since you didn’t ask for my opinion, but the new look of [our newsletter] is fantastic! … I think this is where newsletters are headed in the near future; short bursts of information formatted in a very friendly manner, representative of our social media culture. … Your fresh look does just that. Personally, I think it’s great.”

Sean F.Consumer Marketing Manager, National Credit Card Issuer

“I just received word from our Digital Team that the articles are, ‘EXACTLY what we’re looking for. They’re purely educational, don’t promote [our bank], and they’re topics that are very relevant to people.’ Yay! Thank you.”

Amy C.Vice President, Mortgage Sales Support, Regional Bank with Midwest and East Coast Presence

“The new template garnered 36% higher inbound phone volume and a 47% higher click to lead rate. It was a huge success!! Spread the gospel.”

Jason W.National Mortgage Company

“[We] are feeling really good about our e-newsletter. A BIG thank you to [your] team for helping us look good with our core leaders. Their buy-in keeps the project going.”

Jennifer D.Advertising Project Manager – Wealth Management, Regional Gulf Coast Bank

“Holy moly kudos!!!! Just read all of [the tweets] and they were AWESOME!!!!!!”

Amber J.Marketing Manager, ePrograms, National Credit Card Issuer

“You guys are among the best we work with.”

Jeff B.First Vice President, Internet Portfolio Marketing, National Mortgage Company

“We are so appreciative of the great work and creativity you brought to this first [newsletter] issue. THANK YOU ALL!”

Beverly B.Vice President, Sr. Product Manager, Marketing and Initiatives, National Investment Company

See more ways we’ve helped our clients meet their objectives.

Ready to start your success story?

Let’s talk about how CCG can help you achieve your goals and create more profitable customer relationships. Contact us to request a free consultation.

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