Loyal customers spend more, shop more and advocate for your brand. Here’s what you need to know increase your customer loyalty, including how to leverage customer loyalty programs.
Using content to build customer loyalty is especially important in today’s highly competitive marketplace, where retailers need to build emotional connections to strengthen relationships. These strategies and tactics can help.
With shopping behavior changed (perhaps permanently) due to the pandemic, how can retailers increase sales without discounting? Try these creative ways to improve retail sales and help boost profits while maintaining margins.
Loyalty program participation and performance tend to rise and fall over time. Understanding how to manage each stage can help you maximize your program’s long-term success and make good on the promise of stronger, more profitable customer relationships.
The Amazon business model is focused on improving customer experience — and providing nearly anything a person could want or need within the Amazon environment. Here’s a look at what they’re up to now, plus lessons any retailer can take away to build success.
Lack of foot traffic and the inability to physically see products in person make it challenging for online-only retailers to build customer relationships, humanize their brands and maintain long-term loyalty. These e-commerce loyalty strategies can help bridge the gap.
Customer-centricity is an imperative, not an option, for today’s retailers. Yet only 9% of retailers are successful in their customer-centric marketing efforts. These tactics can help you reach this elite group so you can reap the benefits of putting your customers first.
Successful marketing to Gen Z requires a solid understanding of this unique group’s interests, behaviors and values. These Gen Z marketing tips, insights and examples can help you gain stronger engagement, loyalty and sales.
Customer journey personalization can increase sales by allowing retailers to deliver more relevant messaging — at the right time and place. These tips and examples can help you get it right.