Join our team!

If you’re passionate about helping clients boost their bottom lines by building better, stronger, longer-lasting customer relationships, we’d like to hear from you. If you understand CRM, customer loyalty and retention, direct marketing, custom content, interactive communications, social media and analytics, that’s worth extra points.

Work and laughter should come in equal measure …

This is how we roll at CCG. How about you?

If you believe that work and laughter should come in equal measure, and you think khaki shorts make better career wear than a three-piece suit, then you just might be our kind of person.

CCG is a customer relationship marketing agency focused on loyalty, retention and direct marketing using electronic and print channels. We get goose bumps over talented, driven individuals who enjoy pushing themselves to new heights of excellence — and who can reach out to help their colleagues get there, too.

As such, we believe in personal growth and ongoing training opportunities. We’re jazzed about star soloists who also make dependable team players and those who aren’t too wrapped up in the fine lines between “my job” and “someone else’s job.”

We offer competitive compensation packages, including profit sharing. And when we achieve our “stretch goals,” the whole agency takes off on a team-building trip to exciting destinations like Mexico, Jamaica and the Dominican Republic!

Account & Data Coordinator

Reports to Vice President of Account Management

Please submit a cover letter and resume to jobs@customer.com

Position Requirements

  • 2+ years’ marketing or advertising agency and database marketing experience
  • Above average problem-solving skills and attention to detail
  • Bachelor’s degree in marketing or related field
  • Excellent written and verbal communication skills
  • Superior computer skills including MS Office Suite, especially a proficiency with Excel
  • Ability to process large datasets using Excel, Access, Alteryx or other BI tools
  • Experience in financial and/or retail marketing preferred
  • Strong project management skills and experience
  • Experience in digital marketing, with an emphasis on email
  • Experience in direct marketing with a keen understanding of marketing data and ability to analyze and interpret data in support of direct marketing strategy development, program implementation and evaluation/back-end analysis
  • Working with vendors
  • Managing ad-hoc data requests that deviate widely from the routine or require a “soups to nuts” approach to solve, answering questions, and providing basic technical support and analysis
  • Function as project owner on data projects assigned by Data Team Leader
  • Ability to effectively present information and respond to questions from clients, managers and colleagues
  • Supporting marketing needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality
  • Creating end deliverables in a variety of formats (Powerpoint, Excel, etc.) and participation in presentations to clients and/or senior management
  • Ability to manage multiple projects with varying complexity
  • Experience with workamajig project management tool a plus

Responsibilities

The Account & Data Coordinator works with the VP of Account Management and Account Manager and is responsible for coordinating projects inside and outside the agency in the absence of account management staff members. The Account & Data Coordinator stays abreast of client account needs and status and “covers” for the account management staff when they are unavailable.

  • Assist the account teams in managing campaigns and projects from conception through completion. Types and complexity of projects vary and may include direct mail, surveys, polls, email, landing pages, social (Facebook, Twitter, etc.), collateral, training materials.
  • Maintain files on assigned clients including: correspondence, approvals, copy, forms/documents; production quotes/purchase orders; project assets and brand standards; and competitor and industry information.
  • Work closely w/account managers to monitor account/project status, process and profitability.
  • Work closely w/ account management to create and issue vendor purchase orders, prepare project estimates, and prepare final billing for each project.
  • Manage sub-projects or portions of a project, keeping the necessary.
  • Serve as the primary internal client liaison in the absence of the account management staff members.
  • Responsible for handling traffic responsibilities including opening jobs, developing schedules and estimates. This will include scheduling staff and resources.
  • Assist the account management staff in working with traffic, creative, production, consulting and sales teams.
  • Receives client briefings and fills out Client Contact Reports for specific client meetings and distributes to appropriate agency personnel.
  • Conduct research, collect competitor and industry information, provide input and make recommendations to the account team for assigned clients.
  • Manage administrative activities for assigned clients, including handling mail/packages, creating conference reports, preparing correspondence, and other administrative duties as assigned or requested by clients.
  • Basic client file manipulation, including sorting/suppressing data for mailing/deployment using Access, Excel and Alteryx and documenting data processing instructions.

Please submit a cover letter and resume to jobs@customer.com