Founded in 1977, CCG is a pioneer in customer relationship marketing. 

As a full-service agency, we deliver integrated, end-to-end customer marketing expertise to an international clientele of Fortune 2000 retail and financial services companies.

Our comprehensive list of services includes:

  • Strategy development and planning
  • Database marketing and analysis
  • Custom content development and strategy
  • Digital communication design, coding and deployment
  • Direct mail and print collateral
  • CRM and loyalty program development and optimization
  • Production and interactive services
  • ROI measurement and direct marketing strategy

We develop and implement a comprehensive list of customer marketing programs, from lifecycle and nurturing, to retention, engagement, loyalty and cross-sell, working in both print and digital environments.

Awards

2018, 2006 Platinum Awards for video and e-newsletter work

2018, 2015, 2012, 2011 Gold Awards for video, direct mail and e-newsletter work

2018 Gold Winner for integrated digital marketing campaign

2007 Magnum Opus Award (now the Content Marketing Awards)

2006 Silver Key Award

2003 Creative Excellence in Direct Mail Award

2002 Gold Pick Award

Certifications

WBENC-Certified Women’s Business Enterprise

Adobe After Effects Certification

HootSuite Social Marketing Training

Second Wind Account Operations Management

Retail Marketing Services & Capabilities

Financial Marketing  Services & Capabilities

Our Mission

To help our retail and financial services clients improve the bottom line by improving customer relationships and strengthening customer loyalty.

How We Get There

Through the strategic use of customer insights to inform the development, implementation and refinement of results-oriented customer marketing strategies. We are technology and channel agnostic. Our focus is on results and on finding the right solutions for your individual needs.

We Are Thought Leaders

At CCG, we primarily hire seasoned professionals with 10 or more years of experience. We seek employees with a strategic mindset, an entrepreneurial spirit and a desire to keep our agency and our clients ahead of the ever-moving curve.

Our team members have appeared in numerous top industry trade magazines and have been speakers at many industry conferences.

Core Values

Making our clients’ lives easier | WOW our clients | Customer development experts | Operational efficiency | Always evolving

CCG is a privately held company headquartered in Denver, Colorado.

Chief Engineers

Sandra Gudat

Sandra Gudat

President/CEO

A customer relationship marketing pioneer who combines strategic and data analytics skills to help her clients get results.

Paul Louderman

Paul Louderman

Senior Vice President, Account Management

A veteran account manager with 35+ years of experience connecting clients to customers.

Becky O’Brien

Becky O’Brien

Vice President, Digital Interactive Director

Leading the way to compelling digital campaigns, from design to coding to deployment.

Sushil Wenholz

Sushil Dulai Wenholz

Vice President, Creative Director

Committed to moving the needle with engaging content and design that drive action.

Speaking

International Association of Business Communicators

Canadian Loyalty Association

Retail Financial Services Conference

The Data & Marketing Association Annual Conference

Canadian Marketing Association National Conference

Direct Marketing Days New York

CRMC

National Retail Federation Conference

In the Press

Chain Store Age

Retailing Today

Bank Marketing

Target Marketing

Direct

DM News

CMO

Chief Marketer

Stores

American Demographics

CCG Interactive Loyalty Assessment Tool

How does your loyalty program stack up to the competition? Spend five minutes with our interactive assessment tool to find out — and identify strengths and opportunities for improvement.

Retail & Financial Marketing Blogs

May 16, 2022 in CCG Retail Marketing Blog

Factors Affecting Customer Loyalty and Increased Brand Loyalty in 2022

Our fifth annual Retail Customer Brand Loyalty Study reveals how consumer shopping behavior and the factors affecting brand loyalty have changed since 2021. Plus, customer retention statistics and insights to guide your organization’s loyalty initiatives.
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May 12, 2022 in CCG Retail Marketing Blog

CRM Activities to Review & Refresh in 2022

Get proactive with your CRM activities! Use this checklist to review the essentials, discover advanced ideas — and give your CRM a tune-up that puts performance into high gear this year.
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May 10, 2022 in CCG Retail Marketing Blog

How to Protect Yourself and Your Customers from Loyalty Program Fraud

Seventy-two percent of loyalty and rewards program managers have experienced loyalty program fraud — and losses from these scams have been estimated at $1 billion. Help protect your company and your customers with these loyalty fraud detection tips and prevention strategies.
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Let’s see how CCG can help you!