Create long-term, more profitable customer relationships with an award-winning CRM agency.
- Increase revenue from your current customer base
- Leverage actionable data analytics and customer insights to drive engagement and sales
- Retain, grow and nurture your customer relationships
- Meet tight budgets and timelines with a unique blend of market-ready initiatives, custom-designed programs and strategies
As an industry-leading CRM firm, we’re committed to your success. We’re ready to learn about your specific challenges and goals, and to identify proven solutions that will grow your customer revenue. Contact us for a free consultation.
“We chose CCG because it was highly recommended by industry leaders, it provides an end-to-end solution and, most importantly, it has a proven track record of producing results.”John GleasonVP Marketing, The Bon-Ton
“This is the best work the company has ever done. There is a ton of buzz around the office about the bridal program.”Mark Anderson VP Marketing, Zale’s
“As I always say, ‘The relationship with CCG is magical.'”Beverly Z.Sr. Internet Marketing Manager, National Mortgage Company
CRM Agency Services & Capabilities
As a full-service CRM agency, not only do we believe that strategy comes first, but we are also committed to building it upon a foundation of innovative data, analytics and research to increase your acquisition, activation, engagement, retention and ROI efforts.
Our rigorous QA process ensures that whether a communication is deployed, printed, mailed, posted or launched, all of the Ts are crossed and the code is checked. We know there are no second chances after hitting Send.
Our custom-developed content blends journalism, advertising and direct response tactics to create messages that provide value to customers — keeping awareness, response and retention high. More than 80 percent of consumers say that articles like this help them decide whether to make a major purchase.
Customer Data, Analytics & Research
Today’s marketing environment requires continuous innovation. As a forward-thinking CRM firm, we constantly refine our clustering and modeling techniques, search for new data sources — including multi-sourced data — test new research methodologies and zig where we once zagged.
Targeted Multi-Channel Communications
Our creative team brings a strategic approach to everything they do, whether it’s email or print, social posts or banner ads. A laser focus on the audience and message, combined with innovative approaches and a no-fear attitude produces compelling communications designed to drive behavior.
Technology Sourcing & Implementation
The experts at our CRM firm can act as an extension of your team, tackling the heavy lifting that occurs during a loyalty, CRM or email solution search and implementation.
Retail Marketing Services & Capabilities
Financial Marketing Services & Capabilities
“We have been impressed by your team on so many levels. Leadership and attention to detail on the most important client issue, budgets, is impressive. You get us. You get it. And will continue to get more business because you deserve it.”Jen SanningChief Marketing Officer, Rainbow Rewards
CCG Interactive Loyalty Assessment Tool
How does your loyalty program stack up to the competition? Spend five minutes with our interactive assessment tool to find out — and identify strengths and opportunities for improvement.
Retail & Financial Marketing Blogs
How Children Affect Retail Consumer Loyalty
Did you know? Households without children at home tend to be more loyal than those with children. Get the inside scoop and other insights to help guide your customer retention strategies based on the presence (or absence) of children in a home. From our exclusive Retail Customer Loyalty Study.Read More
Retail CRM Strategy Examples That Go Beyond Loyalty Programs
CRM in retail stretches far beyond loyalty programs or technology. Here, we share an essential definition of just what CRM means today. Then we showcase six examples of retailers using different CRM strategies to achieve their customer retention goals.Read More
“Your team does a fabulous job of putting [our newsletter] together and staying to deadline. I don’t tell you often enough how much I appreciate your work.”Jeanne W. Vice President, Director of Marketing, national mortgage company
“CCG is fantastic!”Lisa Landolfi CRM Director, Talbots